I. Delivery Timelines
Amazon orders typically offer two shipping methods:
- Amazon Logistics
- When “Amazon” is listed as the shipper during checkout, Amazon handles the entire logistics process.
- With warehouses in multiple countries, delivery is usually fast (3–7 days).
- Expedited shipping options are available, including next-day delivery in select regions.
- Easyouth Self-Shipping
- When “Easyouth” is listed as the shipper, the brand ships directly from China.
- Delivery times are longer (7–15 days), varying by destination country.
- Tracking: Provide your Amazon order number for package status inquiries.
II. Return and Exchange Policy
1. Returns
We aim to make returns simple and hassle-free. Key terms:
- Eligibility: Applies to most products purchased on Amazon.
- Timeframe:
- Standard: 30 days from delivery date.
- Holiday exceptions (Nov–Dec shipments): Returns accepted until end of January the following year.
- Condition: Items must be unused, in original packaging with tags intact.
- Free Returns:
- Amazon provides free return drop-off at nearby locations (check product details or order history).
- How to Check:
- Pre-purchase: Review return eligibility on the product page.
- Post-purchase: See order history for specifics.
- Refund Processing:
- Seller-fulfilled orders: Refund issued within 2 business days of receiving the return.
- Amazon may also process refunds on the seller’s behalf.
2. Exchanges
- No cost to buyers.
- For Amazon-fulfilled orders: Replacement arrives within 5 days.
- For seller-fulfilled orders: 15–20 days due to international shipping.
- Contact customer support for exchange-related issues.
III. Refund Processing Time
- Credit card refunds:
- Processed within minutes of approval.
- Funds appear on your statement in 3–5 business days (varies by bank).
- Note: Same timeline applies to gift card refunds.
IV. Exchange Delivery Timelines
- Amazon-fulfilled orders:
- **<5 days** for replacements.
- Contact Amazon support for updates.
- Seller-fulfilled orders:
- 15–20 days (international shipping).
- Reach out to our support team for assistance.