Quality Issues Of Hair Extensions

Quality issues about logistics & Transportation Damage

At Easyouth, we place great importance on ensuring that your order reaches you in perfect condition. However, in rare cases, unforeseen issues during transportation may result in package or product damage. To help you handle such situations effectively, please follow the guidelines below:

​1. Inspection Upon Receipt

• ​Outer Packaging Check:
  Before signing for your package, carefully inspect the outer packaging for any signs of damage. Look for issues such as tears, crushing, dents, water stains, or punctures. If any visible damage is found, we strongly recommend that you take clear photos of the damaged packaging before signing for the package. These images will serve as valuable evidence when reporting the issue to us and the shipping carrier.
• ​Unboxing Check:
  Even if the outer packaging appears intact, it is crucial to open the package as soon as possible after receipt. Check the condition of the hair extensions and all included accessories. If you find any damage or quality issues (such as broken, deformed, or visibly used products), immediately photograph the problem areas and contact our customer support team. Prompt reporting helps us resolve your issue quickly and also allows us to improve our shipping processes.

​2. Damage Classification & Next Steps

• ​Damaged Packaging but Intact Product:
  If the outer packaging shows signs of damage but the product inside is unaffected and remains in perfect, usable condition, you are welcome to keep the product. However, we still encourage you to report the packaging damage to our customer service team. This feedback helps us collaborate with the shipping carrier to improve future handling and minimize the risk of similar issues.
• ​Damaged Product:
  If the product itself is damaged as a result of shipping (for example, if the hair extensions are broken, tangled beyond repair, deformed, or rendered unusable), please contact us immediately. Provide photos of both the product and the outer packaging. We will prioritize your case and work with you to arrange a suitable solution — whether that be a replacement, a refund, or another form of compensation.

Our goal is to ensure that your experience with Easyouth Hair Extensions is smooth and enjoyable, from the moment you place your order to the moment you wear your beautiful new hair.

Quality issues about incorrect Hair Care

Some quality issues may arise not from the product itself, but from incorrect hair care methods. To ensure your Easyouth hair extensions maintain their optimal condition, please always follow our recommended hair care guidelines：

1. Braid your hair when sleeping to prevent tangling.
2. Choose a neutral shampoo and warm water to wash, do not twist or comb hard, just gently rub the hair until foaming, rinse the foam with clean water, and then apply some conditioner to keep the hair soft (be careful not to use colored shampoo).
3. When using a hair dryer, set the temperature to a low setting, blow dry in the direction of the hair about 15-20 cm away from the hair, and do not blow against the hair to avoid making the hair rough. Try not to blow dry completely, retain some natural moisture, and let the hair dry naturally, which can reduce damage to the hair.
4. You can dye, perm, straighten and style at will, but pay attention to the fact that the color can be dyed from light to dark, and the heating temperature should not exceed 180 degrees. Because high temperature will cause certain damage to the hair.
5. Braid your hair when sleeping to prevent tangling.