Return the package and delivery

​I. Return the package

​1. Returns

At Easyouth, your satisfaction is our top priority. That’s why we’ve made our return process simple, transparent, and customer-friendly. Whether you’re not 100% happy with your order or simply changed your mind, we’re here to help.

• Return the package eligibility: Most items purchased on Amazon are eligible for returns.
• Make sure your item is: Unused and unworn; In original packaging; With all tags, accessories, and manuals intact
• Return the package ​timeframe:
  • Standard returns: ​You have 30 days from the date of delivery to initiate a return.
  • Holiday Extension: For purchases made during November and December, we extend the return window until January 31st of the following year — giving you peace of mind during gift-giving season.
• Free Return Options:
  • Many eligible items qualify for free returns, including convenient drop-off at nearby locations.
• ​How to Check:
  • Pre-purchase: Review return eligibility on the product page.
  • Post-purchase: See order history for specifics.
• ​Refund Processing:
  • For seller-fulfilled orders, refunds are typically issued within 2 business days of receiving the returned item.
  • In some cases, Amazon may directly process the refund on the seller’s behalf to ensure speed and convenience.
  • Refunds are returned to your original method of payment.

​2. Exchanges

• All exchanges are completely free — no restocking fees, no return shipping fees.
• Amazon-fulfilled orders: We ship your replacement item within 5 days after your request is processed.
• Seller-fulfilled orders: Please allow 15–20 days for delivery due to international shipping times.
• Contact customer support for exchange-related issues.

Tip | Check the Seal Before Use

• Please refer to the image to inspect the seal area of the packaging.
• As long as the seal is intact, the product is safe to use.
• If you notice that the seal is broken or damaged, please contact Amazon customer service promptly to request a return or exchange. We’re here to ensure your shopping experience remains smooth and secure.

II. Delivery Timelines

At Easyouth, we understand that fast and reliable delivery is essential to your shopping experience. To provide flexible and efficient options for customers worldwide, we offer two shipping methods based on who fulfills the order: Amazon Logistics or Easyouth Direct Shipping.

1. Amazon Logistics (Fulfilled by Amazon)
   • When you see “Amazon” listed as the shipper during checkout, your order will be handled directly by Amazon’s professional logistics network.
   • Fast & Reliable Delivery:
     Amazon has fulfillment centers in multiple countries, enabling quicker delivery times, especially for domestic orders.
   • Estimated Delivery Time:
     3–7 business days, depending on your location.
   • Expedited Options Available:
     Choose Standard, Two-Day, or Next-Day delivery (available in select regions) during checkout for even faster service.
   • Amazon Customer Service:
     Amazon handles all shipping, delivery updates, and customer service inquiries related to fulfillment.
2. ​Easyouth Direct Shipping (Seller-Fulfilled Orders)
   • When you see “Easyouth” listed as the shipper, your order is processed and shipped directly from our global warehouse in China.
   • International Delivery:
     We ship to most countries via reliable courier services such as DHL, USPS and others.
   • Estimated Delivery Time:
     Typically 7–15 business days, depending on your country or region.
   • Order Tracking:
     You can track your parcel using your Amazon order number. If you have questions about the shipping status, feel free to contact us directly, and we’ll provide timely updates.
   • Affordable Global Reach:
     We offer reasonable shipping fees for international orders while ensuring safe and careful handling.

III. Refund Processing Time

• Credit card refunds:
  • Processed ​within minutes of approval.
  • Funds appear on your statement in ​3–5 business days (varies by bank).
• Note: Same timeline applies to gift card refunds.

​IV. Exchange Delivery Timelines

• ​Amazon-fulfilled orders:
  • If your order was shipped and fulfilled directly by Amazon, replacement items are typically delivered within 5 business days. Amazon’s extensive logistics network ensures quick turnaround times, especially in regions eligible for next-day or two-day shipping.
  • For updates on the status of your replacement, we recommend contacting Amazon Customer Support directly through your account dashboard or order history.
• ​Seller-fulfilled orders:
  • If your item was shipped by Easyouth directly (usually from our facility in China), the delivery time for an exchange is generally 15–20 business days, depending on your destination country and local customs procedures.
  • We appreciate your patience with international shipping. For any concerns, tracking support, or if you experience delays beyond the expected timeframe, please don’t hesitate to reach out to our customer support team. We are here to help and ensure you receive your replacement item as quickly as possible.