Outer Packaging Check: Before signing for the package, inspect the outer packaging for integrity. If there are visible damages (e.g., tears, crushing, water stains), photograph the issues on the spot as evidence.
Unboxing Check: If the outer packaging is intact, open the package promptly after signing to verify the product’s condition. If damage is found, photograph it immediately and contact customer support.
2. Damage Classification
Damaged Packaging but Intact Product: You may keep the product if unaffected, but reporting the issue to customer service is recommended to help the logistics provider improve.
Damaged Product: If the product is compromised due to shipping (e.g., broken, deformed, or non-functional), contact customer support immediately for resolution.