I. Delivery Timelines
Amazon orders typically offer two shipping methods:
- Amazon Logistics
- When “Amazon” is listed as the shipper during checkout, Amazon handles the entire logistics process.
- With warehouses in multiple countries, delivery is usually fast (3–7 days).
- Expedited shipping options are available, including next-day delivery in select regions.
- Easyouth Self-Shipping
- When “Easyouth” is listed as the shipper, the brand ships directly from China.
- Delivery times are longer (7–15 days), varying by destination country.
- Tracking: Provide your Amazon order number for package status inquiries.
II. Return and Exchange Policy
1. Returns
We aim to make returns simple and hassle-free. Key terms:
- Eligibility: Applies to most products purchased on Amazon.
- Timeframe:
- Standard: 30 days from delivery date.
- Holiday exceptions (Nov–Dec shipments): Returns accepted until end of January the following year.
- Condition: Items must be unused, in original packaging with tags intact.
- Free Returns:
- Amazon provides free return drop-off at nearby locations (check product details or order history).
- How to Check:
- Pre-purchase: Review return eligibility on the product page.
- Post-purchase: See order history for specifics.
- Refund Processing:
- Seller-fulfilled orders: Refund issued within 2 business days of receiving the return.
- Amazon may also process refunds on the seller’s behalf.
2. Exchanges
- No cost to buyers.
- For Amazon-fulfilled orders: Replacement arrives within 5 days.
- For seller-fulfilled orders: 15–20 days due to international shipping.
- Contact customer support for exchange-related issues.
III. Refund Processing Time
- Credit card refunds:
- Processed within minutes of approval.
- Funds appear on your statement in 3–5 business days (varies by bank).
- Note: Same timeline applies to gift card refunds.
IV. Exchange Delivery Timelines
- Amazon-fulfilled orders:
- **<5 days** for replacements.
- Contact Amazon support for updates.
- Seller-fulfilled orders:
- 15–20 days (international shipping).
- Reach out to our support team for assistance.
Need to return product
Hello，
In order to assist you and identify the issue, could you please provide us with your order number? Once we know that, we’ll be able to look into this matter promptly.