Issues of Hair Extensions Human Hair
A. Pre-Purchase Questions of Hair Extensions Human Hair
- Can this hair extensions human hair be straightened or curled?
- Yes, this hair extensions human hair is made from human hair and can be styled using heat tools such as flat irons or curling wands. However, please be aware that frequent heat styling can lead to dryness, split ends, and overall damage, which may shorten the lifespan of the extensions. To protect the hair, always use a heat protectant spray and opt for the lowest effective temperature.
- Can the hair extensions human hair be redyed?
- Redyeing is possible, but we do not recommend it unless performed by a professional. Since the hair extensions human hair are already color-treated during production, redyeing—especially lightening or bleaching—is not advised. You may apply darker shades, but lifting the color is difficult and may damage the hair. For best results, consult a hairstylist and conduct a strand test first.
- Why does the hair extensions human hair have color difference?
- Color variations can occur due to different lighting environments (natural vs. artificial light), screen resolutions, and device settings. While we strive to provide accurate color representations, slight differences between the product photos and real-life appearance are normal. We recommend viewing the hair extensions human hair under natural light or consulting customer service for detailed color guidance or sample photos.
- Is the product real human hair?
- Yes, it is real human hair.
B. Ordering & Shipping of Hair Extensions Human Hair
- Why does Amazon show 20-day delivery?
- In some cases, the hair extensions human hair is shipped directly from our warehouse in China rather than a local Amazon fulfillment center. As a result, standard international shipping timelines apply, and the estimated delivery time may show as 15–20 days. We understand this may seem long, but we aim to ensure hair extensions human hair authenticity and quality by shipping from our main production site.
- Estimated delivery timeframe?
- The actual delivery time depends on the sales platform (e.g., Amazon, our official site), the shipping method selected, and your specific location. Some orders may arrive sooner if fulfilled from local stock. If you ordered from Amazon, we recommend checking your account for real-time tracking updates. If you’re unsure or need help, feel free to contact us directly with your order number—we’re happy to assist in checking the delivery status.
- Package marked “delivered” but missing?
- Sometimes packages are scanned as delivered slightly before they physically arrive. We suggest you:
- Double-check around your mailbox, doorstep, garage, or building entrance.
- Ask neighbors, family members, or building management in case someone accepted it on your behalf.
- If the package is still missing after 24 hours, please contact us immediately. We’ll investigate with the carrier and, if necessary, arrange a replacement or refund depending on the situation.
C. Post-Delivery Issues of Hair Extensions Human Hair
- Received the Wrong Item?
- We sincerely apologize for the mix-up. If you received hair extensions human hair that differs from what you ordered, please send us your order number along with clear photos of the item received. Our team will promptly verify the issue and offer an appropriate solution, which may include reshipping the correct product, issuing a refund, or providing compensation based on the situation.
- Product Arrived Damaged?
- Damage during transit can occasionally occur. If your hair extensions human hair appears damaged upon arrival, please contact us immediately with your order number and supporting images or video. Once verified, we will arrange a replacement or refund as appropriate.
- Product Appears Used?
- All our hair extensions human hairs are shipped brand new and unused. However, packaging pressure or lighting conditions may sometimes make the item appear used. If you suspect that the product is not new, please provide clear photos for evaluation. We will assess the situation carefully and take action if necessary.
- Color Mismatch?
- Color discrepancies can occur due to different lighting environments, screen resolutions, and display settings. We recommend checking the hair color in natural indoor lighting (not direct sunlight) to get the most accurate representation. If you’re not satisfied with the color match, we encourage you to contact us for a color guide, exchange, or return options.
- Hair Tangling Over Time?
- Unlike natural hair, hair extensions human hairs do not produce oils from the scalp, making them more prone to tangling. To reduce tangling and maintain longevity: Minimize friction (especially during sleep or while wearing hats), Use a soft-bristle or wide-tooth brush, Wash only when needed using sulfate-free products, Always condition the hair and let it air dry
- Requesting Refund Due to Late Delivery?
- If your item arrives later than expected and you no longer need it, we accept returns of unused products within 30 days of delivery. Once the returned item is received and passes inspection, a full refund will be issued.
- Unpleasant Odor on the Hair?
- Some hair extensions human hair may retain a slight odor from the dyeing or manufacturing process. This is generally harmless and will fade after airing out the hair in a ventilated area. If the odor remains persistent after 1–2 days, please reach out to us for assistance.
- Colored Threads in the Hair?
- Occasionally, you may notice a few colored cotton threads within the hair bundle. These are harmless textile markers from the manufacturing process and are not synthetic fibers. They can be easily removed and do not affect the quality or performance of the hair.