Clamp Fixation Issues: The clamp easily slides down due to activity or the weight of the hair.
This may be due to the natural ponytail not being tightly secured, insufficient anti-slip design of the clamp teeth, or too little hair volume. Use a rubber band or small clips to reinforce the base of the ponytail, or add a non-slip silicone pad on the inside.
Why does it feel like there is scalp pressure or a noticeable weight?
This may be due to too little hair volume. If you have very thin hair, it is not recommended to wear the extension, as it may add extra burden to the scalp. Shorten the wearing time, as prolonged use may cause significant discomfort and pain. The position of the clamp is also relevant; adjust the clamp to avoid pressing directly on sensitive scalp areas.
The actual length of the ponytail is longer or shorter than the product specifications.
There may be measurement errors (e.g., not stretching out curly hair properly). If you are unsure about the size selection, refer to our detailed comparison chart for straight and curly hair, as well as high and low ponytails.
Why does the ponytail look unnatural?
This may be due to mismatched hair color or texture, or improper installation position. Always choose a ponytail extension that closely matches the color and texture of your natural hair and adjust the installation position based on hair thickness and needs.
Why does it seem like the hair volume has significantly decreased after a few uses?
Improper washing methods or frequent high-temperature styling can cause damage. Use lukewarm water for washing, avoid rubbing the roots, and comb from the ends upwards gradually. When styling, avoid temperatures above 180°C.
Why does the ponytail tangle after a period of use?
Lack of regular care can cause real hair strands to become damaged. Additionally, improper storage may be a factor. Hair requires regular deep conditioning. Provide professional care suggestions; after combing straight, hang on a stand to avoid folding or compressing, and store in a cool, dry place away from direct sunlight.
Will ponytail extensions damage my natural hair?
If used and cared for properly, ponytail extensions will not cause any damage to your natural hair. In fact, using extensions for styling can reduce damage to your own hair.
Can I style the ponytail extensions?
Yes, you can curl, straighten, or dye the ponytail extensions. However, please note that the temperature of the heat tool should not exceed 180°C, and dyeing should only be done in darker shades.