Why do the extensions become dry and tangled after a while?
Hair extensions do not have roots to provide nourishment like natural hair. Improper use and care can exacerbate damage to the extensions.
Why doesn’t the hair look as shiny as in the pictures?
Our product images are designed to reflect the actual appearance of the extensions as accurately as possible. However, the lighting used during photography and your monitor settings may affect the perceived color and luster. Additionally, newly installed clip-in extensions will look more natural and shiny after proper care.
The hairpiece is too narrow/short and cannot cover my natural hair. What should I do?
Our clip-in extensions come in 7-piece or 5-piece sets with 5-3 different widths. You can choose the appropriate width based on your needs for a better fit.
Why do the clips on the hairpiece fall off?
Our clips are sewn on by hand, and there may be instances where the stitching is not secure. Please contact our customer service or leave us a message via email, and we can send you replacements or arrange for an exchange.
Why are some pieces of clip-in extensions missing from my order?
Our extensions are manually bundled and packaged by workers, and there may be instances where some pieces are omitted. Please contact our customer service or leave us a message via email, and we can send you replacements or arrange for an exchange.
Why do the extensions feel too heavy?
Our clip-in extensions come in 7-piece or 5-piece sets. You can choose the appropriate set based on your needs or select the number of pieces you wish to wear at a time.
Can I wear the extensions every day?
While you can wear them daily, we recommend giving your scalp and natural hair a break every few days to maintain their health.
Is it suitable to wear the extensions during exercise or sleep?
We advise against wearing the extensions during exercise, as sweat can damage the quality of the clip-in extensions. As for sleep, it is best to remove the extensions to prevent tangling and unnecessary pulling, which can extend their lifespan.
How should I store my clip-in hair extensions?
When not in use, store the clip-in extensions in a dry, cool place, preferably in their original packaging or a dedicated wig box. Ensure they are completely dry before storage to prevent mold.