Common Issues

​A. Pre-Purchase Questions

1. ​Can this product be straightened or curled?
   • Yes, but note that heat styling accelerates hair damage and shortens its lifespan.
2. ​Can the product be redyed?
   • Possible, but challenging due to pre-existing dye. Only darker shades can be applied (no lightening).
3. ​How to choose the right color?
   • Email us a daylight photo of your natural hair for personalized recommendations.

​B. Ordering & Shipping

1. ​Why does Amazon show 20-day delivery?
   • Items ship directly from China (not local warehouses), hence longer transit times.
2. ​Estimated delivery timeframe?
   • Varies by platform/shipping address. Contact Amazon for specifics or share your order number for our assistance.
3. ​Package marked “delivered” but missing?
   • Check nearby areas (mailroom/neighbors). If unresolved, contact us for replacement/refund.

​C. Post-Delivery Issues

1. ​Wrong item received?
   • Provide order number + product photos. We’ll investigate and compensate.
2. ​Damaged product?
   • Likely shipping-related. Share order details + images for resolution.
3. ​Product appears used?
   • All items are new; packaging/lighting may cause misunderstanding. Send evidence for evaluation.
4. ​Color mismatch?
   • Screen/lighting variations affect perception. Avoid direct sunlight when checking. Request color guides or returns if unsatisfied.
5. ​Tangling over time?
   • Extensions lack natural oils. Minimize friction, use gentle care, and avoid excessive washing.
6. ​Late delivery refunds?
   • Unused items can be returned within 30 days for a full refund upon inspection.
7. ​Unpleasant odor?
   • Residual dye smell. Air-dry in ventilation; contact us if persistent.
8. ​Colored threads in hair?
   • Cotton marking threads (non-synthetic) occasionally remain from manufacturing.